Note that this process only applies to refunds in the same currency of the country they were ordered from. If your business conducts cross-border transactions, those refunds will be processed from your bank account.
Sezzle has introduced the option for merchants to issue refunds via credit / debit card.
If Sezzle is unable to collect funds via reserves in your Sezzle account, we will require a credit / debit card on file in order to issue a refund. Any refunds issued through a credit / debit card will incur a refund fee charged to the merchant, per our merchant agreement.
To avoid any refund fees, Sezzle recommends you set up a Refund Reserve here to cover refunds. You can learn more about Refund Reserves here.
Why is Sezzle introducing credit / debit cards to the refund process?
Sezzle needs to ensure that shoppers are protected and receive their refunds. Having a credit / debit card on file is a preventive measure that helps safeguard you and your shoppers and enables a smoother refund process.
Is using a credit / debit card to issue refunds required?
If there are no existing reserves in your account, then yes Sezzle will require a credit / debit card on file to issue the refund.
Which credit / debit cards will Sezzle accept to issue refunds?
Sezzle accepts all major credit cards except for Capital One.
How can I issue a refund using a credit / debit card?
- Login to your Merchant Dashboard
- Go to the order to be refunded and click refund
- If you do not have enough funds in your Interest Account, Payouts and Reserves, you will be required to add a card
- Add your card that you desire to use for the refund payment
- Confirm payment and click submit
Will issuing a refund via credit / debit card impact my refund policy?
No, issuing a refund via credit / debit card will not impact your refund policy – you are free to choose whatever refund policies best fit your business.
How will this impact refunds issued via my e-commerce platform?
If you have reserve funds available in your Sezzle account to cover the refund, or if you already have a credit or debit card on file, you will be able to issue the refund via your e-commerce platform. However, if you do not have funds available in your reserves or a credit or debit card on file when issuing the refund via your e-commerce platform, you will be required to issue the refund via the Sezzle Merchant Dashboard using a credit or debit card.
Will Sezzle collect refunds via my bank account on file?
Only if we are unable to charge the card on file or for cross-border transactions if there aren't sufficient funds in your Reserves or payouts.