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  1. Sezzle Merchant Support
  2. Using Sezzle

Using Sezzle

What Sezzle does, how we do it, and how we can help grow your store.

Sezzle Basics

  • How do I manage my long-term financing orders?
  • How do I apply for long-term financing?
  • What is long-term financing?
  • Do you offer invoicing services?
  • How do I add widgets to my website?
  • How do referrals work?
See all 10 articles

Account Settings + Setup

  • What is two-factor authentication (2FA) and how does it work?
  • Store Directory guidelines
  • I submitted an application, but haven't heard back.
  • How do I set up Sezzle?
  • How can I see what orders Sezzle has processed?
  • I need to add someone else to my Sezzle account.
See all 9 articles

Payments + Money

  • How do I set up a bank account to receive funds?
  • When do I receive the funds from an order?
  • What is the merchant interest program?
  • How do I know my fee?
  • I haven't received my funds yet.

Refunds + Returns

  • Why did my attempted refund fail?
  • What ways can my shoppers receive their refund?
  • Why is Sezzle requiring a card on file to issue my refund?
  • How do Refund Reserves impact refunds in my account?
  • How do I set up Refund Reserves in my account?
  • What are Refund Reserves?
See all 8 articles

Shopper Concerns + Disputes

  • What is the shopper's experience with long-term financing purchases?
  • Is there an order minimum on Sezzle orders?
  • My shopper is having an issue related to Sezzle. How do I help them?
  • I was told I have a dispute. What do I do?
  • My shopper was charged, but I don't see an order.
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