This article outlines the common reasons for Sezzle merchant application denials and possible next steps to take before resubmitting to our team for re-review.
Common Merchant Application Denial Reasons
|How to Solve
|Missing contact information
|Ensure a phone number, email address, and/or other form of contact for shoppers’ use is available on your website.
|Missing currency option
|Ensure USD and/or CAD (as relevant to your business) is a currency available for payment.
|Ensure return, shipping, and refund policies are displayed publicly on your website.
|Ensure a mix of ready-to-ship products are displayed on your website.
|No functioning checkout flow
|Ensure your general checkout gateway is functioning AND the correct currency (USD/CAD) is available for payment at checkout.
|Unlock your website or provide us with their storefront password.
|Complete your website and ensure it is public.
|Unsupported eCommerce platform
|Implement an eCommerce platform supported by Sezzle. A list of these platforms can be found here.
|Website is down or unreachable
|Provide a website that is functioning and accessible to shoppers.