This article outlines the common reasons for Sezzle merchant application denials and possible next steps to take before resubmitting to our team for re-review.
Common Merchant Application Denial Reasons
| Reason | How to Solve |
| Missing contact information | Ensure a phone number, email address, and/or other form of contact for shoppers’ use is available on your website. |
| Missing currency option | Ensure USD and/or CAD (as relevant to your business) is a currency available for payment. |
| Missing policies | Ensure return, shipping, and refund policies are displayed publicly on your website. |
| Missing products | Ensure a mix of ready-to-ship products are displayed on your website. |
| No functioning checkout flow | Ensure your general checkout gateway is functioning AND the correct currency (USD/CAD) is available for payment at checkout. |
| Password Protected | Unlock your website or provide us with their storefront password. |
| Unfinished website | Complete your website and ensure it is public. |
| Unsupported eCommerce platform | Implement an eCommerce platform supported by Sezzle. A list of these platforms can be found here. |
| Website is down or unreachable | Provide a website that is functioning and accessible to shoppers. |