If you're unsure of why your payout is less than expected or why you have a negative balance, these could be two possible reasons:
- The monthly $15 minimum gateway fee. Learn more about this fee and how to avoid it here: How do I know my fee?
- A refund was processed, and there were insufficient funds in your Refund Reserves. Learn more here: What are Refund Reserves?
To ensure the responsible use of Sezzle, we will freeze a merchant's account if there is a negative balance.
While your account is frozen, you will be unable to connect a bank account or settle the debt with a card. In that case, we may invoice you for the amount owed. Please contact our support team here as soon as possible to resume Sezzle.
View our merchant agreement here for more information on fees. Please reach out if you need further assistance.