Full Refunds
When the full amount of the order is refunded, we cancel all unpaid installments on the order, and refund any amount the shopper had paid. We also send the shopper an email letting them know about their refund.
Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
Example: A full refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments ($75 total) will be canceled, and $25 will be credited to their original payment method.
Partial Refunds
We consider any refund amount that isn't the total order amount to be a partial refund. When a partial refund is issued, we first will cancel or reduce any unpaid installments, beginning with the final installment. If the refund amount is greater than all unpaid installments, a refund will be sent to the shopper's original payment method.
Refunds are always sent back to the original payment method that was charged on the order - this is an industry standard. While refunds usually post back to their original payment method within 3 business days, it can take up to 10. As long as you see the refund in your "Refunds" tab, you've properly issued the refund and there is nothing further you need to do.
Example 1: A $75 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - as those installments equal $75, no refund will be credited to the original payment method.
Example 2: A $95 refund is issued on a $100 order. The shopper has only paid one installment of $25. The shopper's other three installments will be canceled - but as those installments only equal $75, a $20 refund will be credited to the original payment method.
Store Credit
If store credit is issued, no changes are made to the shopper's payment plan. The shopper will continue to pay off their Sezzle order, as they are now essentially paying off a gift card.