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Sezzle Merchant Support
Shopper Returns and Other Questions

Shopper Returns and Other Questions

How to assist with adjustments to orders and other shopper concerns.

Shopper Refunds & Merchant Settings

How are refunds handled by Sezzle?
What ways can my shoppers receive their refund?
Why did my attempted refund fail?
Why is Sezzle requiring a card on file to issue my refund?
What are Refund Reserves?
How do I set up Refund Reserves in my account?

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Returns and Disputes

My shopper wants to change or return their order. What do I do?
I was told I have a dispute. What do I do?

Other Shopper Concerns

Does Sezzle offer an Express checkout option?
What is the shopper's experience with long-term financing purchases?
Is there an order minimum on Sezzle orders?
My shopper is having an issue related to Sezzle. How do I help them?
My shopper was charged, but I don't see an order.

Sezzle Merchant Support

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