Channels through which refunds on Sezzle orders are processed:
Accounts Sezzle will pull the funds from (in this order):
- Refund Reserves (preferred method, no fees)
- Interest Account
- A credit / debit card on file (incurs a fee)
- Bank account - only if we are unable to charge the card on file or for cross-border transactions if there aren't sufficient funds in your Reserves or payouts.
Issuing refunds through your eCommerce platform
For many platforms like Shopify and WooCommerce, issuing a refund via your e-commerce platform will automatically initiate a refund within Sezzle. You can successfully issue a Sezzle refund via your e-commerce platform if you have sufficient funds in your Sezzle account to cover the refund, or if you have an existing credit or debit card on file.
Issuing refunds through your Sezzle dashboard
Alternatively, you can issue a refund directly through Sezzle by navigating to the “Orders” tab when logged into your Sezzle account. Select the order you would like to refund to expand the details, and then select “Full Refund” to issue the full amount back to the customer, or “Partial Refund” to specify an amount to refund. Please issue the correct amount of the refund – we’ll handle calculating how much to actually refund to the customer’s payment method. (Do not factor in how much the customer says that they have paid.)
Note: Sezzle does not require that you have any specific refund policies - you are free to choose whatever refund policies best fit your business. We only ask that Sezzle shoppers are treated the same as any other shoppers. For example, if credit card orders are eligible for refunds, Sezzle orders would also be eligible for refunds.